Pass Travel Contacts & Links              Updated 5/16/2017


IMPORTANT NOTE: The Employee Travel Center (ETC) wants retirees to list for flights online and find answers to questions using the Travel page on the website: The ETC updates the information often; if you download any of the pdfs below, they may become obsolete in the future. Always check online for the latest versions.  Log onto "Flying Together" and then visit the Travel tab. 

Having trouble getting online? Call the Website Help phone number below.

Familiarize yourself with United's Travel programs and policies.  If you can’t find what you want then click on one of the links below or call/email the Employee Travel Center.  RAFA recommends you look over the other information on our Travel Benefits pages (especially "Program Summary" in left column) before calling the ETC.

  Phone Contacts: (scroll further down for Links)

Website Help (IT Help Desk, to reset Flying Together password).............800-255-5801

                United's Service Center (for employees/retirees).....................877-825-3729

Input your employee ID # then the last four digits of your SS #  then choose:

.                              Employee Travel Center including:  (

  ePass- United Pass Line to make a listing by phone ** See note below


   Talk to a coordinator

     Benefits Inquiries including:   (

You may also use their direct line: 800-651-1007 (Input last four digits of your ss# and birthday)
   Report an address change, name change or death

   Healthcare (coverage, dependent changes, name changes)

  You can also connect to ETC "Pass Travel" and the Flying Together IT "Help Desk"

To access your United profile and your Healthcare information online, go to:

"YBR" (Your Benefits Resources) on FlyingTogether>EmployeeServices, then click the                                     tabs for "Health & Insurance" or "Life Events", also explore "Your profile" (top left of page).

** United Pass Line                    Direct from the US dial......866-359-3727

                                                                                       Direct from International dial 713-324-7277
Use to create, change or cancel a pass travel booking by phone

      **$25 booking fee per e-ticket will apply to speak with a real person to create or change a booking.

If those UPL numbers do not work, try 877-825-3729 + option 1 (ETC) + option 1 (ePass) 

The United Pass Line is OK, however, we recommend retirees learn how to list, change and cancel                 their pass travel for free using employeeRES (see the links below) or by using the United app.

                         For more info read "How to Fly" near the bottom of our Program Summary page here.

                     Mileage Plus: If you're a member (it's free to join) here's their phone number: 1-800-421-4655 and a link to the Mileage Plus Service Center. You do not accrue miles when flying standby but you do                      accrue miles when using a "myUAdiscount" ticket (20% off full fare, confirmed seat with 2 free bags).


  Flying Together (United's intranet for employees and retirees):

You will need your file # and password to log-in. Passwords expire every 90 days. Forgot password? Call 800-255-5801.

Click a blue link below for more information (you’ll be prompted to login to FlyingTogether first)  


        employeeRES  "Book a Flight"  To list for space-available flights, check loads, and much more.

              FlyingTogether>Travel> (click the "Book a flight" tile on the Travel page below photo)

        List of Pass Travel Policies and Programs Click & scroll to find the subject you want

               FlyingTogether>Travel>Travel Policies (left column) > "Travel policies overview"  

NOTE: some policies apply to employees only, not to retirees.

If the “List of Pass Travel Policies and Programs” above is too confusing, just pick one of the handy links below.  

But please read that IMPORTANT NOTE on top again about downloading pdfs. RAFA pages are in green!

1)  Overview of Retiree Pass Travel  

FlyingTogether > Travel > PassRiders (in left column) > Retirees


2)  How to Book travel  Step-by-step for employeeRES or use ePass line by phone

FlyingTogether > Travel > Preparing for Travel (left column) > How to book travel

                  United app and Pass Travel Newest way to list for travel!

FlyingTogether > Travel > United app and Pass Travel (tile under photo)

              RAFA article: Use the United App, linked to MileagePlus

3)  Eligible pass riders  Who gets to pass travel?

FlyingTogether > Travel > PassRiders (in left column) > Eligible pass riders

Register your pass riders FlyingTogether > Travel > PassRiders (in left column) > Registering pass riders

4)  Service charges, taxes, fees  

FlyingTogether > Travel > Preparing for Travel (left column) > Service Charges, taxes and fees

   To see charges for a specific flight: Use the Pass Calculator in employeeRES/Quick Links!

  RAFA article on Costs and Imputed Taxes                        

5)  Baggage allowances and fees

FlyingTogether > Travel > Preparing for Travel (left column) > Baggage and baggage fees

6)  Boarding Priorities  Who gets on the plane first? List of boarding codes.

FlyingTogether > Travel > Boarding priorities and cabin eligibility (in left column)

                 RAFA article on Boarding: YOS & Board Date


7)  Enrolled Friend Program  Retirees get two enrolled friends annually; how to register them

FlyingTogether > Travel > PassRiders (in left column) > Eligible pass riders


8)  Vacation Pass Program  8 annual passes = 4 round trips, valuable but complicated...STUDY!

FlyingTogether > Travel > Types of travel (in left column) > Space-available pass travel > Vacation Passes

                Vacation Pass Questions & Answers


9)  Emergency Travel 

FlyingTogether > Travel > Types of travel (in the left column) > Emergency travel   

10)  Survivor Policy   Educate your family about this! 

FlyingTogether > Travel > PassRiders (in left column) > Survivors

RAFA article on Survivor Travel


11)  myUAdiscount 20% off revenue tickets Confirmed seat, 2 free bags, MileagePlus credit

FlyingTogether > Travel > click the "myUAdiscount" tile (below photo).  To book tickets on that page, click the tile again (upper right). 

Note: If you book flights on without using the myUAdiscount link you will NOT be eligible for 2 free bags. 



12) Other Airline Pass Travel    Buy ZED standby tickets on 100 other carriers 

FlyingTogether > Travel > click the "Other Airline-Interline Travel" tile (below photo)

Recommended: RAFA article on OTHER AIRLINE Travel

Updated 5/16/2017   by Kirk Moore, RAFA Travel Benefits Committee  


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