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Pass Travel Links & Contacts           



IMPORTANT NOTE: The Employee Travel Center (ETC) wants retirees to list for flights online and find answers to questions using the Flying Together Travel page on the website:

The ETC updates the information often. Always check online for the latest versions.  Log onto Flying 

Together" and then visit the Travel tabHaving trouble getting online/logging in? Call the Website IT Help 

         desk: 800-255-5801.

Got questions??? Try the Help Hub!    Login to FlyingTogether > Employee Services > Help Hub

        Flying Together (United's intranet for employees and retirees):



1)  Overview of Retiree Pass Travel  

FT > Travel >  Programs & Policies > "Retiree pass travel"

2)  Preparing for travel   attire, how to book travel, payments, svc charges, baggage fees, refunds, etc.

FT > Travel > Programs and policies > Types of travel > (look in fly out menu "In this section") > "Preparing for travel"

United app and Pass Travel  The best way to book travel on-the-go! 

FT > Travel > Pass Travel > "United app and Pass Travel" 


        3)  Eligible pass riders  Who gets to pass travel?

FT > Travel > Pass travel > "Eligible pass riders"

Register your pass riders Retirees have 2 Enrolled Friends, no "buddies"

                        FT > Travel > Pass travel > "Registering pass riders"

Pass Rider Access Allow your pass riders to list themselves

4)  Baggage allowances and fees

Go to "Preparing for travel" in #2 above, then look for "Baggage and baggage fees"

5)  Boarding Priorities  Who gets on the plane first? List of boarding codes & charts.

FT > Travel >  Programs & Policies > (look in fly out menu "In this section") > "Boarding priorities"


6)  Enrolled Friend Program  Retirees get two enrolled friends semi-annually

                       FT > Travel > Pass travel > Eligible pass riders > "In this section" > "Enrolled friends"

CHANGE your Enrolled Friends during Open Enrollment periods 

                       FT > Pass travel > "Manage pass riders"


7)  Vacation Pass Program  8 annual passes = 4 round trips, valuable but complicated...STUDY!

FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Vacation Pass Travel Program"

                Vacation Pass Questions & Answers

FT > Travel > Pass travel > Pass travel Q & A > "Vacation passes Q & A" 

8)  Emergency Travel  PS travel for retiree, spouse or domestic partner

FT > Travel > Programs and policies > Types of travel > "Emergency travel"   

9)  Survivor Policy   IMPORTANT!  Educate your family about this! 

FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Survivor Pass Travel Policy"

10)  myUAdiscount 20% off revenue tickets Confirmed seat, 2 free bags, MileagePlus credit

FT > Travel > Top Hits > "myUAdiscount" 



12) Other Airline Pass Travel   Buy ZED standby tickets on many other carriers 

                       FT > Travel > Top Hits > "Other Airline-Interline Travel" 

Phone Contacts: 

Website Help (IT Help Desk, to reset Flying Together password).............800-255-5801

                United's Service Center (for employees/retirees)............877-825-3729

Input your employee ID # then the last four digits of your SS #  then choose:

.                       Employee Travel Center   (email:

   ePass- United Pass Line to make a listing by phone ** See note below

     Pass Travel Questions


       Benefits Service Center *See note below  

 You may also use their direct line: 800-651-1007 (Input last four digits of your ss# and birthday)
              Health Benefits


Pension Benefits

            Dependent Management


*To access your United profile and your healthcare benefits information online, go to the    EmployeeServices tab on Flying Together, then click the "Health & Insurance (YBR)" link under Total     Rewards (left column). Once you arrive on the "yourbenefitsresources" page, look at the Health and     Insurance tab. Also explore "Your profile" (in the very top right menu of the page).

** United Pass Line      Direct from the US dial.........866-359-3727 X

                                                                         Direct from International dial    713-324-7277
Use to create, change or cancel a pass travel booking by phone

       **$25 booking fee per e-ticket will apply to speak with a real person to create or change a booking.

    If those UPL numbers do not work, try 877-825-3729 + employee travel + ePass

     The United Pass Line is OK, however, we recommend retirees learn how to list, change and cancel  their pass travel for free using employeeRES (see the links below) or by using the United app.


                    Mileage Plus: If you're a member (it's free to join) here's their phone number: 1-800-421- 4655.         You do not accrue miles when flying standby but you do accrue miles when using a "myUAdiscount" 

              ticket (20% off full fare, confirmed seat with 2 free bags).


Updated 8/31/23 



Int'l address
PO Box 135
Newark, CA 94560-0135

© Retiree Association of Flight Attendants-CWA
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