Pass Travel Links & Contacts
IMPORTANT NOTE: The Employee Travel Center (ETC) wants retirees to list for flights online and find answers to questions using the Flying Together Travel page on the website: https://ft.ual.com.
The ETC updates the information often. Always check online for the latest versions. Log onto Flying
Together" and then visit the Travel tab. Having trouble getting online/logging in? Call the Website IT Help
desk: 800-255-5801.
Got questions??? Try the Help Hub! Login to FlyingTogether > Employee Services > Help Hub
Flying Together (United's intranet for employees and retirees): https://ft.ual.com
1) Overview of Retiree Pass Travel
FT > Travel > Programs & Policies > "Retiree pass travel"
2) Preparing for travel attire, how to book travel, payments, svc charges, baggage fees, refunds, etc.
FT > Travel > Programs and policies > Types of travel > (look in fly out menu "In this section") > "Preparing for travel"
United app and Pass Travel The best way to book travel on-the-go!
FT > Travel > Pass Travel > "United app and Pass Travel"
3) Eligible pass riders Who gets to pass travel?
FT > Travel > Pass travel > "Eligible pass riders"
Register your pass riders Retirees have 2 Enrolled Friends, no "buddies"
FT > Travel > Pass travel > "Registering pass riders"
Pass Rider Access Allow your pass riders to list themselves
4) Baggage allowances and fees
Go to "Preparing for travel" in #2 above, then look for "Baggage and baggage fees"
5) Boarding Priorities Who gets on the plane first? List of boarding codes & charts.
FT > Travel > Programs & Policies > (look in fly out menu "In this section") > "Boarding priorities"
6) Enrolled Friend Program Retirees get two enrolled friends semi-annually
FT > Travel > Pass travel > Eligible pass riders > "In this section" > "Enrolled friends"
CHANGE your Enrolled Friends during Open Enrollment periods
FT > Pass travel > "Manage pass riders"
7) Vacation Pass Program 8 annual passes = 4 round trips, valuable but complicated...STUDY!
FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Vacation Pass Travel Program"
Vacation Pass Questions & Answers
FT > Travel > Pass travel > Pass travel Q & A > "Vacation passes Q & A"
8) Emergency Travel PS travel for retiree, spouse or domestic partner
FT > Travel > Programs and policies > Types of travel > "Emergency travel"
9) Survivor Policy IMPORTANT! Educate your family about this!
FT > Travel > Programs & Policies > Travel Policies > Travel policies overview > scroll down to "Survivor Pass Travel Policy"
10) myUAdiscount 20% off revenue tickets Confirmed seat, 2 free bags, MileagePlus credit
FT > Travel > Top Hits > "myUAdiscount"
12) Other Airline Pass Travel Buy ZED standby tickets on many other carriers
FT > Travel > Top Hits > "Other Airline-Interline Travel"
Phone Contacts:
Website Help (IT Help Desk, to reset Flying Together password).............800-255-5801
United's Service Center (for employees/retirees)............877-825-3729
Input your employee ID # then the last four digits of your SS # then choose:
. Employee Travel Center (email: etc@united.com)
ePass- United Pass Line to make a listing by phone ** See note below
Pass Travel Questions
Refunds
Benefits Service Center *See note below
You may also use their direct line: 800-651-1007 (Input last four digits of your ss# and birthday)
Health Benefits
401K
Pension Benefits
Dependent Management
HR
*To access your United profile and your healthcare benefits information online, go to the EmployeeServices tab on Flying Together, then click the "Health & Insurance (YBR)" link under Total Rewards (left column). Once you arrive on the "yourbenefitsresources" page, look at the Health and Insurance tab. Also explore "Your profile" (in the very top right menu of the page).
** United Pass Line Direct from the US dial.........866-359-3727 X
Direct from International dial 713-324-7277
Use to create, change or cancel a pass travel booking by phone.
**$25 booking fee per e-ticket will apply to speak with a real person to create or change a booking.
If those UPL numbers do not work, try 877-825-3729 + employee travel + ePass
The United Pass Line is OK, however, we recommend retirees learn how to list, change and cancel their pass travel for free using employeeRES (see the links below) or by using the United app.
Mileage Plus: If you're a member (it's free to join) here's their phone number: 1-800-421- 4655. You do not accrue miles when flying standby but you do accrue miles when using a "myUAdiscount"
ticket (20% off full fare, confirmed seat with 2 free bags).
Updated 8/31/23