This message is being sent to Retiree Organization Leaders                      May 17, 2018

In an ongoing effort to provide you with the same quality of technology and level of overall experience that we deliver to our customers, the Human Resources and Digital Technology teams are launching Help Hub, an upgrade and replacement of the United ServiceAnywhere (USAW).

Help Hub makes it easy to find what you need, when you need it. It’s a one-stop resource that allows you to easily find answers to questions and request services from a variety of United teams that support employees (Employee Travel Center and Badging). Help Hub provides you with information specific to your role and you can monitor the progress of your requests via email or directly through the portal.

Help Hub is launching on May 17 and with this deployment, USAW will no longer be accessible. All USAW requests made prior to May 17 will be closed out using the legacy system and any new requests will be made in Help Hub. 

Help Hub will be accessible via the Employee Services tab in Flying Together on both the web and personal devices. Visit the Help Hub home page starting May 17 to watch a brief video that will introduce you to this new resource and see the attached Help Hub FAQ and user guide. 

Thank you for your continued support.



Michelle Pritchett

Employee Travel Policy and Procedures Representative, Human Resources

Click these pdfs for more information:

Help Hub Getting Started Guide -FINAL.pdf

Help Hub FAQs- FINAL.pdf

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