Pass Travel UPDATE                                     August 4, 2016       


In this issue:

  1. How to use the United App
  2. Save pounds in London
  3. Travel Plan changes & refunds
  4. Another non-stop to Shanghai
  5. Future F/A hiring at United
  6. Recent news from United

1) United app instead of Flying Together!

Use the United app on your mobile device to list for standby travel and to buy myUAdiscount tickets.  1) Join MileagePlus (free), 2) Link your MileagePlus number in employeeRES>QuickLinks>EmployeeProfile (make sure your name matches both places!),  

3) get the United app (also free). Read:

2) Save pounds in London

Thanks to L. Carver and J. Wiggins for these travel trips:

The Heathrow Express is the fastest way into London (15 minutes to Paddington), but it’s quite pricey.  Airline employees should ask the ticket agent for an “airline staff discount”. With valid airline ID, employeesmay only have to pay 5.50 pounds for a one-way ticket (instead of 22 pounds!). Retirees are not eligible for that discount, but we can get a substantial reduction in fares if buying tickets online and in advance

Read carefully here:

For kids (free under 15 yrs), duo fares, frequent travelers and other specials, read this:

For a more affordable (but a longer) ride, use the Tube. Check out the “Visitor Oyster Card” (purchase before you leave home) for discounts on transport around London via Tube, buses and some railways (but not on the London Express):

If you’re planning on some serious sightseeing, read about the “London Pass” with Oyster Card option (free admittance to many tourist sites plus transport credit):

3)  Travel plan changes and refunds

Thanks to the ETC for verifying this information:

You can change the departure time and/or date of your listing by using either 1) employeeRES>Travel Plans (“change segment") or 2) on the United App (after you’ve checked-in via the travel wallet >Reservations) or 3) via the ePass phone line for free.

Any pre-paid fees for departure taxes or premium cabin svc charges you made will be applied to your new listing if you are only changing the date and/or time.

However, if you need to change the routing, pass type (vacation-personal) or cabin preference (FC,BC,YC) and it’s outside of one hour prior to departure (domestic) or two hours prior to departure (international), you must CANCEL the existing listing FIRST and then make a new listing. A fee applies to do that using ePass phone line. 

If cancelled before departure time, the departure/customs fees or premium cabin svc charges that were pre-paid will be automatically refunded to your credit card (allow 5-7 days to see the refund).

Making a new reservation will require pre-payment of those fees again.

If you DID NOT cancel your listing BEFORE departure and did not travel at all, you can still get a refund.

Pre-paid refunds are handled by Refund Accounting, not the Employee Travel Center, and an online form must be completed.  


Steps to request a refund on a pre-paid eTicket:

1.Go to > Reservations > Refunds 

2.Select “E-Ticket refund” as refund type

3.Enter the PNR, ticket number and passenger name. Important! Always request to have the eTicket  receipt sent to you at the end of the booking process and save it!

4.Add a comment 

•When a premium cabin was pre-paid and you sat in economy. Otherwise it may come back denied  because the ticket was used.

•When you did not cancel your listing before departure and the ticket is unused.

5.Write down the reference number upon completion. You can use this number to check the status of the  refund on > Reservations > Refund >Check Refund Status.

If you receive an email from stating your refund was denied, then it’s okay to contact the Employee Travel Center via email at with a brief explanation, the ticket details (step 3) and the reference number (step 5). 

Did you list with a vacation pass and forgot to cancel before departure? If the vacation pass was not restored automatically in 24 hours after the flight, go to employeeRES>ePass Balances, click on “details” and find the pending pass to restore to your bank.


4) Another non-stop to Shanghai

A second daily SFO-PVG flight begins in October 2016 using 787-9 aircraft:

5)  Sam’s Update and projected hiring of F/As

Senior VP of United Inflight Svcs, Sam Risoli, has an informative blog on FlyingTogether>InflightServices>Sam’sUpdate. His July 29th Update estimates the future hiring of flight  attendants at over 2,000 per year through 2018.

6) “Recent News” on Flying Together>News

Click the “Recent News” link above to see other stories. Here are some you might like:

06/24:  AFA & UAL Tentative Agreement goes to membership vote!

07/01:  Record setting June; employee bonus

07/07:  Vamos a Cuba! from EWR and IAH

07/11:  Team United’s Olympic athletes

07/14:  Watch: Big Metal Bird pilot training!

07/15:  ORD Terminal 5 expansion

07/18:  NRT>Vietnam: HKG-Saigon will stop Oct 30, ANA flies NRT-SGN 2x daily

07/19:  UAL 2nd qtr results: $588 million profit; $2 billion stock repurchase

07/20:  Better TSA screening coming soon

07/25:  New non-stops to Florida this winter from IAD and SFO

07/26:  Watch: United's commercial for Olympics!!

07/26:  Flying Together makeover sneak peek

08/03:  United send off for our Team USA

7) Have you seen our RAFA website?

   Check out the Travel Benefits tab here:

  Read the Pass Travel Program Summary, helpful links, phone numbers and more.

For other Pass Travel Topics: Previous Travel UPDATES

Compiled by Kirk Moore, RAFA Travel Benefits Committee                                                     August 4, 2016

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